Privacy Policy

Privacy Policy & Statement of Intent

This privacy policy sets out how Neil Cox Hypnotherapy uses and protects the information you provide when using my services and accessing this website.
I intend to ensure any data you provide is kept secure. Manage it respectfully and only use for the purposes for which it has been provided.
This privacy policy will be updated periodically in line with current legislation.

Who we are

My website address is: https://coxhypnotherapy.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site it collects the data shown in the comments form. It also collects the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

When you contact me via my website, phone or email I will collect your:

Name

Email Address

Telephone Number

Any information you choose to supply regarding the purpose of your enquiry

Cookies

Cookies are small files which ask your permission to be placed on your computer’s hard drive so that it can analyse web traffic to my website. Through this I can see which of my website’s pages are being viewed. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find that you cannot make full use of my website

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have left comments on this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The right of access: if you wish to see your file then please make a request in writing to Neil Cox, the Data Processor. I will provide you with the information within 30 days of your request.

The right to rectification: this is your right to request changes to any information I hold that is factually inaccurate. If you believe any of the information I hold on you is incorrect then please let me know as soon as possible and I will make the relevant changes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

My contact information

Neil Cox Hypnotherapy

Unit 10, Bude Business Centre, Kings Hill Industrial Estate, Bude, Cornwall EX23 8QN.

How we protect your data

All physical data is held securely in an alarmed & locked secure building. No client session notes are held electronically.

What third parties we receive data from

Shedul.com for the purpose of online booking and issuing appointment reminders / receipts.

Facebook for the purpose of receiving messages and comments via my business Facebook page.

Twitter for the purpose of receiving messages and comments via my twitter business profile.

How is this information used?

I use this information in order to make contact with you to discuss your requirements.

I may also use this information so that I may improve my services.

I will ask you at your appointment if you wish to receive promotional/ further information about services I may offer in the future, or about well being in general. If you do not wish to, I will not contact you for these purposes.

I will ask you for your GP contact details and some basic health information: there are some conditions that are contra indicated for hypnotherapy and sometimes there are circumstance where it may be necessary to contact your GP before commencing therapy. I will inform you of this at our appointment should this appear appropriate.

You do not have to consent to the collection of information, however, if you choose not to provide it, I may not be able to work with you.

In the course of our sessions:

I will ask for your email address for the purposes of sending you a recording to listen to as part of the therapy. It may also be necessary to send emails to confirm or rearrange appointments, these are issued via a third party scheduling provider Shedul.

I will make a note of information you provide me in order that we can plan bespoke therapy sessions. I may also identify/produce scripts which will be used in session and/or which can be sent to you to listen to between sessions.

For the purposes of clarity, I do not receive or retain your bank details, debit/credit card payments are processed via a third party provider, iZettle.

Under the General Data Protection Regulations which are effective from May 2018 you have the following rights:

The right to be informed (which is why we have produced this privacy policy)

The right to erasure: given the nature of our work I am required to hold your details for a period of 7 years, after this your information will be securely destroyed.

The right to restrict processing:

I will only use the information for the purposes that I have stated above. I uphold the common law principles of confidentiality where the duty to keep confidence is measured against the concept of ‘greater good’. If in my opinion as a therapist there is good reason to believe not to disclose would cause danger or serious harm to self, the therapist or others then your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality.The right to object: I will not contact you for marketing purposes unless you have given me specific consent to do so.The right not to be subject to automated decision-making including profiling: I will not use your information for profiling purposes.